Returns/Shipping

RETURNS

We accept return requests within 14 days of delivery.

To qualify for a return, your item must be in the same condition in which it was received: unworn, unused, with all original tags attached, and in its original packaging. A receipt or other proof of purchase is also required.

To request a return, email order@chausaenz.com with your order number and reason for return. If your request is accepted, we will provide return instructions and, when applicable, a return shipping label. Items returned without prior authorization will not be accepted.

Once your return has been received and inspected, please allow up to 10 business days for your refund or store credit to be processed. Your financial institution may require additional time to post an approved refund to your account.

For assistance with a return, contact us at order@chausaenz.com.

Damages and Order Issues

Please inspect your order when it arrives. If your item is defective or damaged, or if you receive the wrong item, contact us immediately at order@chausaenz.com so we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Custom, personalized, made-to-order, and final-sale items may not be eligible for return. Please contact us before purchasing if you have questions about the return eligibility of a particular piece.

SHIPPING

For a limited time, complimentary U.S. ground shipping is available on all domestic orders. Please allow approximately 6–9 business days from the date of purchase for your order to arrive.

Preorders

Preorder customers will be notified when their piece is ready to ship. Unless otherwise stated on the product page or at checkout, preorder pieces are expected to ship approximately three months after the order is placed.

Expedited Domestic Shipping

Additional domestic shipping options may be available at checkout:

  • UPS Expedited: Estimated delivery within 2–3 business days for orders placed before 11:00 a.m. Pacific Time. A flat shipping fee of $40 applies.

  • UPS Overnight: Estimated delivery within two business days for orders placed before 11:00 a.m. Pacific Time. A flat shipping fee of $60 applies.

Delivery estimates begin once an order has been processed and shipped. Carrier delays may occasionally occur and are outside our direct control.

Chau Sáenz is not responsible for packages that have been confirmed as delivered to the address provided at checkout. If your tracking information shows that a package was delivered but you cannot locate it, please contact us promptly so we can help you review the available delivery information.

For shipping questions, email order@chausaenz.com. For general assistance, email hello@chausaenz.com.